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Think about your work day and how you spend it. (We’re hoping you don’t answer with “cup of tea and a Facebook browse“ here!) Chances are, when you break it down, many of your tasks are going to involve other people. Whether it’s managing, training, resolving problems, meeting or emailing, most of our work tasks [...]
Ch-ch-ch-ch-changes and how to manage them
Most of us are familiar with the catchy lyrics of David Bowie’s song Changes. But have you ever really listened to them? “Still don’t know what I was waiting for And my time was running wild A million dead end streets and Every time I thought I’d got it made It seemed the taste was […]
Providing training to tomorrow’s leaders in hospitality
When members of the Scottish hospitality industry gathered in Glasgow recently for a celebration of its emerging talent, it was a proud moment for us at Tickety Boo. For the tenth year in a row, Tickety Boo is to provide management training to eight members of the hospitality industry. They are all recipients of scholarships […]
As Easy as Riding a Bike?
Guest blogger Peter Russian from Investors in People Scotland explains the benefits of the sixth generation framework: Someone said to me recently that cycling is the new golf – it’s becoming the sport of choice for men and women alike, and there is no doubt that part of this revolution has been inspired by the […]
Busy is as Busy Does
A seemingly simple statement. The adage for years has been that the more you plan to do, the more you get done. And busyness is next to godliness, right? Ah, no. That’s cleanliness. We’re all so busy now. So, so, very busy. The modern world has changed. A proliferation of technology exists to constantly bombard […]
P-L-A-Y Play-Away-Way
A children’s favourite from the 1970s and early 80s, it’s iconic theme tune boomed out of the box TV set, signalling it was time to play….. but was it? Songs, games, jokes and – because it was a BBC production most likely – learning, were at the heart of the production. Over 30 years later […]
Revv Up that Confidence
There’s always one. Wherever you go. Oozing style, sophistication and just bucketloads of natural confidence. Sometimes it feels like they’ve been put on this planet to make us mere mortals feel inferior. But stop yourself right there! Believe it or not, while there are a few people who might have Teflon coating and an […]
Free-Rider or Plodder?
A recent study by the UK Commission for Employment Skills (UKCES) has revealed that almost 25% of small and medium-sized businesses are maximising the talents of their staff talent to boost productivity but for those who do not, a significant gap exists. The study, Growth through People: Evidence and Analysis, categorises employers with between 5 […]
Five Resolutions for Your Business this Year
Just two weeks back into it and you are no doubt back in the habit of working like a little hamster. But let’s just take a deep breath: there should always be time for a little reflection. With the turning of another year comes the inevitable audit of business wins and losses, improvements and setbacks […]
It may be Frosty, but the Eskimos are Still Buying Ice
Like good customer service or people skills, strong sales skills can make or break a business. ‘Selling’ is not necessarily synonymous with convincing people to buy a product. Having sales skills may more generally mean a gamut of attributes, from being able to articulate yourself with purpose, to understanding the pros and cons of an […]